Faq
Frequently Asked Questions (FAQ)Β
Here are answers to common questions about our jewelry, orders, and services. If you need further assistance, feel free to contact us.
Payments
π³ What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout.
π Is my payment information secure?
Yes, we use encrypted payment gateways to ensure all transactions are secure and protected.
π
Can I pay in installments?
We offer installment payment options through Klarna, Afterpay, or Shop Pay (availability may vary by region).
Shipments
π Where do you ship to?
We offer worldwide shipping. Please check our shipping policy for specific countries and rates.
β³ How long does shipping take?
- Standard shipping: X-X business days
- Express shipping: X-X business days
Processing time is typically X-X business days before shipping.
π° How much does shipping cost?
Shipping costs vary based on location and shipping method. Free shipping is available for orders over $XX (where applicable).
π¦ How can I track my order?
Once your order is shipped, you will receive a tracking link via email.
Returns and Refunds
π What is your return policy?
You can return unworn jewelry within X days of delivery for a refund or exchange. Items must be in their original packaging.
π° How do I request a return or refund?
Please email us at [your email] with your order number and reason for return. We will provide return instructions.
π Are there any non-returnable items?
Customized, engraved, or final sale items cannot be returned.
β³ When will I receive my refund?
Refunds are processed within X-X business days after we receive your return.
My Account
π€ Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
π I forgot my password. How can I reset it?
Click "Forgot password?" on the login page and follow the instructions to reset your password.
π How can I update my account details?
Log into your account and navigate to the Account Settings section to update your information.
Problems with Order
π« I received the wrong item. What should I do?
Please contact us within X days of delivery with a photo of the incorrect item, and we will arrange an exchange.
π My jewelry arrived damaged. What should I do?
If your item arrives damaged, email us with photos, and we will assist you with a replacement or refund.
π¦ My order is delayed. What should I do?
If your tracking information hasnβt updated in X days, please contact us for further assistance.
After-Sale Service
β¨ Do you offer warranty or repair services?
Yes, we offer a X-month warranty covering manufacturing defects. Contact us for repair or replacement options.
π§Ό How should I care for my jewelry?
- Avoid contact with water, perfumes, and harsh chemicals.
- Store in a dry place, preferably in a jewelry box.
- Clean with a soft cloth to maintain shine.
π Do you offer gift packaging?
Yes! We provide premium gift packaging options at checkout.
π Still have questions?
Feel free to contact us at marsha@sharndysteel.com or visit ourΒ [Contact Us] page.
Would you like me to adjust the refund period, shipping time, or warranty duration based on your storeβs policies? π